IT should feel dependable. And approachable.
Our mission is to bring thoughtful solutions to the businesses we support. We believe every business deserves reliable systems, practical security, and people who make asking for help feel comfortable.
BROADLEAF SERVICES
IT support for every company.
Expert IT support. Proven security tools. And a backend we built to bring it all together—so our team can take better care of your business.
“We sleep better at night…”
● New England roots. Support for small and midsize businesses.
TheLeaf Toolset
BLBEHIND THE SCENES AT BROADLEAF
Built to bring it together.
System health✓Monitoring active
Updates↻Maintenance planned
Backup jobs✓Status reviewed
↗ System alert → technician review
Investigating☷ Patch & inventory report
ReviewedTheLeaf Toolset · Supporting the Broadleaf team
✓Built by Broadleaf. Working for you.
Connected tools. A clearer picture.
People who turn insight into action.
A stronger foundation
for your business.✓ 24/7 helpdesk✓ Security & compliance✓ Backup & recovery✓ Technology strategy
for your business.✓ 24/7 helpdesk✓ Security & compliance✓ Backup & recovery✓ Technology strategy
Clients value the care behind the tools.Meet Broadleaf & hear from our clients ↗Free security checklist ↗
WHAT WE DO
Your business, supported.
Every step of the way.
From the everyday questions to the decisions that shape your future, Broadleaf brings the people, tools, and care to help your business move forward.
HOW WE HELP
Keep your people working.
When technology gets in the way, your team needs someone who listens, understands the problem, and helps them get back to work.
WHAT WE TAKE CARE OF
24/7 phone and email helpdesk based in North Carolina, onsite support, system monitoring, patching, and everyday troubleshooting.
WHAT THAT MEANS FOR YOU
A dependable team to turn to, with ongoing attention to the systems your business relies on.
HOW WE HELP
Make protection part of everyday IT.
Security is ongoing work. Alongside ransomware protection, identity monitoring, and network checks, we help you review compliance requirements, document safeguards, and follow through on gaps.
WHAT WE TAKE CARE OF
SentinelOne ransomware protection; Guardz credential, MFA, and suspicious sign-in monitoring with SOC-backed alerts; nightly port scans and DNS configuration monitoring.
WHAT THAT MEANS FOR YOU
Practical security and compliance support from people who understand your environment, with clear documentation and help prioritizing the next steps.
HOW WE HELP
Be ready to get back to work.
Lost files, failed systems, and larger disruptions call for a recovery approach built around what matters to your business.
WHAT WE TAKE CARE OF
Backup oversight, file and system recovery, and disaster recovery planning for your environment.
WHAT THAT MEANS FOR YOU
A way forward when something goes wrong, with a team that understands your systems and priorities.
HOW WE HELP
Make your next move a thoughtful one.
Your technology should support where your business is going. We work with you to turn questions and priorities into a practical plan.
WHAT WE TAKE CARE OF
Technology strategy, infrastructure design, monthly client meetings, shared documentation, and reporting that informs decisions.
WHAT THAT MEANS FOR YOU
Guidance from a team that knows your environment and takes the time to understand your business.
Good people. Connected tools. Thoughtful follow-through.
BEHIND THE SCENES
Awesome people. Great tools.
Built into something amazing.
We don’t stop at choosing excellent technology. We build the systems that bring it together.
TheLeaf Toolset is Broadleaf’s own backend, connecting the tools we use to monitor, maintain, and protect your business. It gives our team a connected picture of your environment—and helps turn that information into action.
ENGINEERED BY BROADLEAF · BUILT AROUND YOU
01 / BEHIND THE SCENESNetwork, DNS & system health
From nightly port scans to DNS and syslog, keep the essentials in view.
See what’s involved +
- What we watch or check
- Nightly scans of public-facing ports, DNS configuration, system availability, performance, and syslog messages.
- What we do
- Review exposed services and DNS records to help keep website and email settings correct. Investigate health alerts and syslog errors, and follow through on issues.
- Why it matters
- Changes in network exposure, DNS configuration, and system health receive ongoing attention.
02 / BEHIND THE SCENESDevice protection & maintenance
Protect against ransomware and keep managed systems up to date.
See what’s involved +
- What we watch or check
- SentinelOne ransomware and malware findings, plus operating system, application, and firmware patch levels.
- What we do
- Use SentinelOne to help protect managed endpoints against ransomware. Review findings, apply patches, and verify results in monthly inventory, software, and patch reports covering operating systems, applications, and firmware.
- Why it matters
- Endpoint protection and regular maintenance work together to reduce risk and keep your team working.
03 / BEHIND THE SCENESBackup & recovery
Prepare for the day something needs to be restored.
See what’s involved +
- What we watch or check
- Backup job status and failures that need follow-up.
- What we do
- Maintain the backup and recovery approach selected for your environment.
- Why it matters
- A recovery plan gives your business a way forward after disruption.
04 / BEHIND THE SCENESThreat intelligence
Look beyond your own systems for signs that matter.
See what’s involved +
- What we watch or check
- Ransomware listings, company-name and domain matches, and security advisories.
- What we do
- Review relevant mentions and research emerging threats for follow-up.
- Why it matters
- Outside signals can inform the questions we ask and the action we take. A listing is a lead to investigate, not confirmation of a breach.
05 / BEHIND THE SCENESIdentity & credential protection
Watch who can get in—and flag activity that doesn’t look right.
See what’s involved +
- What we watch or check
- Guardz credential exposure, MFA configuration, and suspicious sign-ins, including logins from unusual locations. Breach intelligence and generated-password checks add context.
- What we do
- Receive SOC-backed Guardz alerts, investigate unusual account activity and MFA gaps, review exposed credentials, and support safer password creation and handoff.
- Why it matters
- Signs of account compromise get attention from a team that knows your business. Generated-password screening complements identity monitoring; it does not continuously inspect every password.
06 / BEHIND THE SCENESService oversight
Keep the work visible and the next steps clear.
See what’s involved +
- What we watch or check
- Support-ticket activity, closed-ticket satisfaction surveys, resolution records, monthly reports, and documentation shared with clients.
- What we do
- Follow up on support feedback, share relevant documentation, and review inventory, software, patch levels, and priorities in monthly client conversations.
- Why it matters
- A clearer record helps your team understand what is being handled and what needs attention.
Select an area to see the checks, maintenance, and follow-through behind it.
OUR OWN BACKEND
TheLeaf Toolset
Bringing the signals together.
Putting them to work.
WHAT IT CONTRIBUTES
Ransomware and malware protection for managed computers and servers, with endpoint threat findings for review.
HOW WE PUT IT TO WORK
Broadleaf uses SentinelOne to help protect your devices against ransomware. TheLeaf connects endpoint security findings with patching, system health, and backup oversight so our team can follow through.
Select a connected tool to explore its role. Diagram illustrates how the toolset brings these technologies together.
FROM THE CLOUD TO THE PERSON AT THE KEYBOARD
Protection at every layer of your work.
Connected through TheLeaf Toolset.
Looked after by Broadleaf.
LAYER 01 / CLOUD & SAAS
Start where your business works.
Your cloud accounts and websites need ongoing attention. Guardz watches for identity risks and suspicious sign-ins, while website checks bring known vulnerabilities into view.
Guardz · Cloud identity & SOCWPScan · WordPress
HOW WE LOOK AFTER THIS LAYER
Review Guardz’s SOC-backed alerts for suspicious cloud-account activity, including unusual login locations. Investigate relevant identity and website findings and follow through on the next steps.
WHAT IT MEANS FOR YOUThe places you work online receive attention alongside the devices and network you depend on.
These are overlapping layers of ongoing care. Select any layer to explore it; services and tools depend on your environment.
Tools give us visibility. Our people follow through.
Monitor→Review→Act→Report
ABOUT BROADLEAF
Great people. Thoughtful technology.
Broadleaf Services helps small and midsize businesses across New England make technology a dependable part of everyday work. We bring together experienced people, proven tools, and a system we built to connect the work behind the scenes.
A partnership that keeps the conversation going.
We meet with clients at least monthly to review what is happening, discuss priorities, and plan what comes next. The people doing the work stay connected to the people relying on it.
Consistency you can see.
Defined processes and shared knowledge help our teams work consistently. We share relevant documentation with clients, and monthly reports cover system inventory, installed software, and patch levels across operating systems, applications, and firmware.
Your experience matters.
We follow up on closed support tickets with satisfaction surveys and use client conversations to understand what is working and where we can improve. Clear explanations, professional kindness, and questions freely asked are part of how we work.
A real team to turn to, day or night.
Our 24/7 helpdesk is based in North Carolina and available by phone and email. Together with onsite support, it gives your users a place to turn when technology gets in the way.
The difference our clients feel.
A few words from clients, carried over from our original website. Excerpts have been shortened.
SUPPORT WHEN IT MATTERS
“…restored access that day!”
CONFIDENCE IN EVERYDAY IT
“We sleep better at night…”
EXPLANATIONS THAT MAKE SENSE
“…technical issues into terms anyone can understand.”
RECOVERY WHEN IT MATTERS MOST
“Within two days, our hardware was up and running and all of our data was recovered. It is amazing to me that we did not lose one bit of data. Broadleaf Backup is an affordable, reliable solution that saved our Company.”
A PARTNERSHIP BUILT AROUND YOUR BUSINESS
“When we recently switched over to Broadleaf, I realized you don't know what you don't know. They are so thorough in accessing our situation, discussing everything with us and coming up with a solution that is based on our needs (and not just when we were making the switch over to them - they do this on a monthly basis!). There is nothing one-size-fits-all about Broadleaf. They care about their customers and I can sleep at night knowing that we are well taken care of!”
THE BROADLEAF APPROACH
Good technology starts
with good people.
Knowing your systems is only part of the job. We take time to understand the people, priorities, and plans behind them.
A conversation, every month.
At least monthly, we meet to review your technology, discuss priorities, and plan what comes next.
Questions are always welcome.
Our North Carolina-based helpdesk is available 24/7 by phone and email, with friendly support that welcomes questions.
Consistency by design.
Defined processes, shared client documentation, monthly inventory and patch reports, and closed-ticket satisfaction surveys keep the work visible.
Thoughtful about what’s next.
We keep looking for better tools and approaches as your needs evolve.
Let’s make technology work for you.
Start with a conversation about your business and where you want to go.
Prefer a conversation? (978) 362-0500 ↗A PRACTICAL STARTING POINT
A clearer picture of your IT security.
You do not need to know the names of every tool to ask the right questions. Use our business IT security checklist to start a useful conversation with your team.
18 questions. Six areas of protection.
Credentials, cloud and email, networks, devices, recovery, and people. A short review that ends with your next three priorities.
Download the free checklist ↓2-page fillable PDF · Contact details required · Follow-up optional
Get your free checklist.
Add your contact details, then download the printable, fillable PDF.
Your answers stay in your own PDF unless you choose to share it. Downloading does not subscribe you to emails.
Practical guidance, not a complete security assessment, compliance certification, or guarantee.
Reference resources: NIST CSF 2.0: Small Business Quick Start Guide, CISA: Small and Medium-Sized Business Resources, CISA: StopRansomware Guide
Reference resources: NIST CSF 2.0: Small Business Quick Start Guide, CISA: Small and Medium-Sized Business Resources, CISA: StopRansomware Guide