Managed and operated with the goal of providing top level support and solutions to all our customers.
We strive for a world where all companies have access to the support and infrastructure for a reliable, secure and enjoyable IT experience.
To bring thoughtful solutions to our client based.
We have been in business for years, and in that time we are extremely proud of the people we have curated to work with us. From internal employees, to our extended partnerships. We look forward to introducing you to them!
We want each client to understand and enjoy as well as trust the services and solutions we provide. To ensure this, we provide surveys for closed tickets as well as frequent meetings with clients to ensure satisfaction.
DEFINED PROCESSES & PROCEDURES
A challenge for any IT department is consistency. Without it, even the best intentions and solutions will fail. As I started building Broadleafs service offering, I thought a lot about the various roles and companies that I had worked at. When truly looking at experiences that were successful verse otherwise, each success had a defined process and procedure. We utilize toolsets designed for knowledge and procedure consistency between each of our teams. This information is shared with our clients as well.
As I meet with people and describe our offering, I noticed something that I found odd. It seems there are a lot of Managed Service Providers that do not have monthly scheduled calls with the companies they support. How this could work I wouldn’t know. We look forward to meeting with you (at least) monthly!
The challenges in Information Technology are forever changing. Threats that didn’t exist one day, appear the next – as do enhancements! We are always looking at smarter resources to ensure our clients are secure and stable. We’d be happy to discuss any specifics with you!
PROFESSIONAL AND KIND
We wanted to include this on our about us, because it is a core value. We have fielded several inquiries from potential clients where it was noted that the team they worked with seemed arrogant and belittling . This lead to users not asking questions, or bringing up concerns. We would like to welcome your users to ask us questions openly.
© Broadleaf Services